At Best Irish IPTV, we are committed to delivering a reliable, high-quality IPTV subscription service to all of our Irish customers. We stand behind our service with a 7-day refund guarantee for new customers.
We believe transparency is essential. This Refund Policy is written in plain English so you know exactly what you are entitled to, what is not covered, and how to make a request if needed. We encourage all customers to read this policy carefully before making a purchase.
This policy applies to all subscriptions purchased through bestirishiptv.shop and via our official WhatsApp ordering channel. It is effective as of April 2026 and supersedes all previous versions of this policy.
To be eligible for a refund, all three of the following conditions must be met:
- ✓You are a new customer — this is your first subscription purchase with Best Irish IPTV. Refunds are not available for subscription renewals, upgrades, or additional device purchases made after your first subscription.
- ✓The request is within 7 days — your refund request must be submitted via WhatsApp within 7 calendar days of the date your subscription was activated.
- ✓Our service is not working correctly — the refund applies specifically to cases where our IPTV service is not functioning as described on our website through no fault of the customer. This must be clearly communicated in your refund request.
The following situations qualify for a refund under our 7-day guarantee, provided the request is made within the eligibility window:
- ✓Our service is completely non-functional and our support team has been unable to resolve the issue within a reasonable timeframe.
- ✓You are experiencing consistent streaming failure (not buffering related to your internet speed) that our team cannot fix.
- ✓The credentials we provided are not working correctly and the issue is confirmed to be on our server side.
- ✓Channels or content categories described on our website are materially unavailable through our service.
The following situations are not covered by our refund policy. Please read these carefully before purchasing:
| Situation | Refund Available? | Why |
|---|---|---|
| Subscription renewal (not first purchase) | ✗ Not eligible | Refund is for new customers only |
| Request submitted after 7 days | ✗ Not eligible | Outside the refund window |
| App upgrade issues (e.g. IPTV Smarters update) | ✗ Not eligible | We are a subscription provider, not an app developer |
| Buffering caused by slow internet connection | ✗ Not eligible | Infrastructure issue outside our control |
| User error during setup (declined our support offer) | ✗ Not eligible | Setup support was available but not accepted |
| Subscription blocked due to multi-device abuse | ✗ Not eligible | Violation of our one-device-per-subscription rule |
| Changed mind / no longer want the service | ✗ Not eligible | Service was functioning correctly |
| Purchased wrong plan by mistake | ✗ Not eligible | Please contact us before purchasing if unsure |
This is one of the most important sections of our policy. Please read it carefully.
Third-party IPTV apps (such as IPTV Smarters Pro) are developed and maintained by independent companies. These apps are updated periodically by their developers. If an app update causes compatibility issues or changes the way the app functions, this is outside our control.
Best Irish IPTV will never pay for, request, or facilitate app upgrades on behalf of customers. If a third-party app requires an upgrade or licence fee, this is a separate commercial transaction between you and the app developer — it has nothing to do with your Best Irish IPTV subscription.
- ✗We do not issue refunds for issues caused by third-party app updates or changes.
- ✗We are not responsible for the ongoing functionality or pricing of third-party apps.
- ✓If an app stops working, try an alternative app — our credentials work with any IPTV player supporting Xtream Codes or M3U.
- ✓Our support team can recommend a working alternative app at no cost — simply message us on WhatsApp.
Each subscription purchased from Best Irish IPTV is licensed for use on the specific number of devices stated in the plan:
- ✓1-Device Plan — one device, one stream at a time.
- ✓2-Device Plan — two devices, two simultaneous streams.
- ✓3-Device Plan — three devices, three simultaneous streams.
Attempting to use a single subscription on more devices than your plan allows — for example, sharing login credentials with people outside your household, or running the same subscription through multiple portal connections — constitutes a breach of your subscription terms.
If you need more simultaneous streams, please upgrade to a 2-device or 3-device plan before attempting to use the service on additional devices.
Our IPTV platform uses automated monitoring systems to detect misuse of subscription credentials. The following actions will trigger an automatic and permanent block on your subscription:
- ✗Using one subscription on more simultaneous devices than your plan allows.
- ✗Sharing subscription credentials with individuals outside your household.
- ✗Reselling or redistributing Best Irish IPTV credentials to third parties.
- ✗Fetching your subscription via multiple portal connections simultaneously.
To avoid having your subscription blocked, always use the correct number of simultaneous streams for your plan. If your household needs more screens, our 2-device and 3-device plans are cost-effective options.
If you believe you are eligible for a refund under this policy, please follow these steps:
Once a refund request has been reviewed and approved by our team, refunds are processed as follows:
- ✓Review time: Eligible refund requests are reviewed within 24–48 hours of submission via WhatsApp.
- ✓Processing time: Once approved, refunds are processed within 3–5 business days.
- ✓Return to original payment method: Refunds are returned via the same payment method used for the original purchase.
- ✓Confirmation: You will receive a WhatsApp confirmation message once your refund has been processed on our end.
Note that while we process refunds promptly, the time for funds to appear in your account may vary depending on your bank or payment provider — typically 3–7 business days from our processing date.
Best Irish IPTV offers a 24-hour free trial with no credit card required. We strongly encourage all new customers to use the free trial before purchasing a subscription.
The free trial gives you full access to all 27,000+ channels, 160,000+ on-demand titles, and all features of our service — on your actual device, on your home broadband connection. This means you can verify with certainty that our service works for you before committing to any payment.
The free trial is provided as a goodwill gesture and is not subject to this refund policy. The trial period itself is non-refundable (as it carries no charge).
If you have any questions about this Refund Policy, are unsure whether your situation qualifies for a refund, or wish to submit a refund request, please contact our team directly via WhatsApp:
Website: bestirishiptv.shop
Hours: 24 hours a day · 7 days a week · 365 days a year
Average response time: Under 5 minutes
You may also find the following pages helpful:
- →FAQ Page — answers to the most common questions about our service.
- →Setup Guide — step-by-step installation guides for every device.
- →Terms & Conditions — full terms of our subscription service.
- →Privacy Policy — how we handle your personal data.
- →Free Trial — claim your 24-hour free trial before purchasing.
This Refund Policy was last reviewed and updated in April 2026. Best Irish IPTV reserves the right to update this policy at any time. The version published on this page at the time of your purchase is the version that applies to your subscription.