Best Irish IPTV operates the website bestirishiptv.shop and provides IPTV subscription services to customers in Ireland and internationally. We have been operating since 2012 and are committed to protecting the privacy of all our users and customers.
For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, Best Irish IPTV is the data controller responsible for your personal data collected through this website and our WhatsApp ordering channel.
This Privacy Policy applies to all personal data collected via our website at bestirishiptv.shop, through our WhatsApp support and ordering channel, and through any other direct communications between you and Best Irish IPTV.
We collect only the personal data that is necessary to provide our IPTV subscription service. We do not collect excessive or unnecessary data.
Data You Provide Directly
- ✓WhatsApp contact details: Your WhatsApp phone number and display name when you contact us to place an order, request a trial, or seek support.
- ✓Subscription username: The IPTV username we create for your account — used to identify your subscription on our servers.
- ✓Device information: The type of device you are using (e.g. FireStick, Samsung TV, iPhone), provided by you when seeking technical support.
- ✓Payment confirmation: We do not collect or store your card or bank details. Payments are handled via your chosen payment method and we retain only confirmation that payment was received.
Data Collected Automatically
- ✓Website analytics: If you visit bestirishiptv.shop, our analytics tools may collect anonymised data including pages visited, time on site, browser type, and general geographic location (country/region level only). This data is aggregated and cannot identify you personally.
- ✓Cookies: Our website uses essential and analytics cookies. See Section 6 for full details.
- ✓Server logs: When your IPTV player connects to our streaming servers, connection logs (IP address, connection time, stream accessed) are recorded automatically by our infrastructure for security and service monitoring purposes.
We use the personal data we collect for the following specific purposes only:
- ✓To provide our IPTV subscription service: Processing your order, creating your subscription credentials, and delivering them to you via WhatsApp.
- ✓To provide customer support: Responding to your technical support, billing, and general enquiries via WhatsApp.
- ✓To manage your account: Maintaining records of your subscription status, renewal history, and any support interactions.
- ✓To enforce our Terms & Conditions: Including detecting and preventing misuse of subscription credentials (such as multi-device abuse or credential sharing).
- ✓To improve our service: Analysing anonymised and aggregated usage data to understand how our service is used and where improvements can be made.
- ✓To comply with legal obligations: Retaining records as required by applicable Irish and EU law.
Under GDPR, we are required to have a valid legal basis for processing your personal data. We rely on the following legal bases:
- ✓Contract performance (Article 6(1)(b) GDPR): We process your WhatsApp contact details and subscription username in order to perform our contract with you — i.e. to deliver your IPTV subscription. Without this data, we cannot provide the service.
- ✓Legitimate interests (Article 6(1)(f) GDPR): We process server connection logs and monitor subscription usage for the purpose of detecting fraud, misuse, and security threats. This is in both our and our customers' legitimate interest.
- ✓Legal obligation (Article 6(1)(c) GDPR): We retain certain records as required by applicable Irish tax, financial, and regulatory law.
- ✓Consent (Article 6(1)(a) GDPR): For non-essential cookies and any optional analytics, we rely on your consent which you can withdraw at any time.
We do not sell, rent, or trade your personal data with any third party for commercial purposes. We share data only in the following limited circumstances:
- ✓WhatsApp (Meta Platforms): Our primary communication channel is WhatsApp, operated by Meta Platforms Inc. When you message us on WhatsApp, your communications are subject to WhatsApp's own Privacy Policy as well as ours. WhatsApp messages are end-to-end encrypted.
- ✓Streaming infrastructure providers: Our IPTV service runs on server infrastructure. Our infrastructure partners may process connection data (IP addresses, stream access logs) as part of service delivery. These partners are bound by data processing agreements.
- ✓Analytics tools: We may use anonymised website analytics tools (such as Google Analytics). These tools process only aggregated, anonymised data and cannot identify individual users.
- ✓Legal authorities: If required by law, court order, or legitimate legal process under Irish or EU jurisdiction, we may be required to disclose personal data to relevant authorities. We will notify you where legally permitted to do so.
Our website bestirishiptv.shop uses cookies — small text files stored on your device — to ensure the website functions correctly and to understand how visitors use our site.
Types of Cookies We Use
- ✓Essential cookies: Required for the website to function. These cannot be disabled as they are necessary for core functionality such as page navigation and security. No personal data is collected via essential cookies.
- ✓Analytics cookies: Used to understand how visitors interact with our website — which pages are most popular, how long visitors stay, and what content is most useful. All analytics data is anonymised and aggregated. We rely on your consent for analytics cookies.
- ✓Preference cookies: May be used to remember your preferences (e.g. language settings). These are non-essential and subject to your consent.
Managing Your Cookie Preferences
You can manage or disable cookies at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling cookies may affect the functionality of our website.
You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
- ✓Active subscription data: Retained for the duration of your subscription plus 30 days after expiry, to allow for renewal and to resolve any post-subscription queries.
- ✓WhatsApp communication records: Retained in our WhatsApp conversation history for up to 12 months after your last interaction, then deleted. WhatsApp's own data retention policies also apply.
- ✓Server connection logs: Retained for up to 90 days for security and abuse detection purposes, then automatically deleted.
- ✓Financial records: Payment confirmation records are retained for 7 years as required by Irish Revenue and financial regulations.
- ✓Website analytics data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.
When data is no longer required, it is securely deleted or anonymised in accordance with industry best practices.
Under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, you have the following rights regarding your personal data. These rights apply to all residents of the European Union and European Economic Area, including Ireland.
📋 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this within one month of receiving your request.
✏️ Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
🗑️ Right to Erasure
You have the right to request that we delete your personal data ("right to be forgotten"), subject to certain legal exceptions.
🚫 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances.
📦 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
✋ Right to Object
You have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis.
Right to Lodge a Complaint
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at dataprotection.ie or by writing to: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
- ✓HTTPS encryption: All data transmitted between your browser and bestirishiptv.shop is encrypted using TLS/SSL technology.
- ✓WhatsApp end-to-end encryption: All WhatsApp communications are end-to-end encrypted by default, meaning only you and our team can read the messages.
- ✓Access controls: Personal data is accessible only to authorised members of our team who require it to perform their duties.
- ✓Infrastructure security: Our streaming servers and data storage are hosted with providers who maintain enterprise-grade security standards.
Best Irish IPTV's subscription service is intended for use by adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately via WhatsApp at +44 7782 288556. We will promptly delete any personal data relating to a child that we become aware of.
While our IPTV service includes family-friendly and children's channel content, the subscription itself must be purchased and managed by an adult.
Our website may contain links to third-party websites, including WhatsApp (Meta), app stores (Google Play Store, Apple App Store), and device manufacturer websites. We are not responsible for the privacy practices of these third-party sites.
When you click a link to a third-party website, that website's own privacy policy will apply. We encourage you to review the privacy policy of any third-party site you visit. Best Irish IPTV has no control over and accepts no responsibility for the content or privacy practices of external websites.
We may update this Privacy Policy from time to time to reflect changes in our practices, changes in applicable law (including GDPR guidance from the Irish DPC), or improvements to how we communicate our privacy commitments.
When we make significant changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Your continued use of our service after any changes to this policy constitutes your acceptance of the updated terms. The version of this policy in effect at the time of your subscription purchase is the version that applies to that subscription.
If you have any questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about how we handle your personal data, please contact us:
WhatsApp (Data Requests): +44 7782 288556
Response time: Data rights requests responded to within one calendar month as required by GDPR Article 12.
Support hours: 24/7 — 365 days a year
You also have the right to complain to the Irish Data Protection Commission if you are unhappy with our handling of your data:
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 57 868 4800
Email: [email protected]
Related policies and legal pages:
- →Terms & Conditions — full terms of our subscription service
- →Refund Policy — our 7-day refund guarantee and conditions
- →DMA Compliance — EU Digital Markets Act compliance statement
- →Contact Us — all contact channels